Admin uses with low risk
- Drafting recall and reminder message templates (sent by your booking system).
- Answering staff questions from your own policy and procedure documents.
- Summarising monthly numbers: appointments, no-shows, treatment acceptance.
- Drafting job ads and onboarding checklists.
Before any patient data goes near AI
Ask the vendor, in writing:
- Where is data stored and processed, and is it used to train models?
- Will they sign the agreement your law requires (for example a business associate agreement in the US)?
- Can access be limited by role, and is every action logged?
Keep clinical judgement human
Diagnosis, treatment decisions and anything a patient will rely on medically must stay with qualified staff. Use AI to prepare and organise information, never to make the clinical call.